Digital transformation journey for a Jordan-based bank

‌The client, a Jordan-based bank, was keen on presenting its digital transformation journey to showcase achievements and a way forward.

‌Problem Statement
‌The client was looking to map its digital journey, which involved the following:

• ‌‌Bank’s vision in undertaking the digital transformation
  
• ‌‌Digital transformation journey
  
• ‌​Key initiatives undertaken and achievements till date
• ‌Way forward and next steps in the journey

Action Taken

• ‌Identified the strategic pillars of the client’s digital transformation journey
  
• ‌Showcased phase-wise development of digital products by the bank in its offering portfolio
• ‌Highlighted a suite of applications embedded in the system by the bank to improve the release cycle
• ‌Developed framework that defines the customer journey to align with the strategic focus of phases
• ‌Evaluated the impact of transformation process on various parameters identified as KPIs

Deliverable

• ‌‌Developed documents showcasing digital transformation journey from ground zero
  
• ‌‌Showcased roadmap going forward highlighting focused areas and initiatives planned for digital transformation